Home visits may be arranged for regular patients who are unable to attend the clinic. These visits must be pre-arranged with your doctor. Please call for more information.
*HOME VISIT CHARGES APPLICABLE
Privacy Policy
All patient medical records are confidential documents. It is our policy to maintain the security of personal health information at all times to ensure that this information is only available to authorized members of staff. Your personal information is protected by the Health Information Privacy Act 1988. If you have any concerns please contact,The Office of the Federal Privacy Commissioner. Enquiry line: 1300 363 992. Teletypewriter (TTY) users phone 133 677 then ask for 1300 363 992, Speak & Listen users phone 1300 555 727 then ask for 1300 363 992, Internet relay users connect to the National Relay Service then ask for 1300 363 992, Translating & Interpreting service on 131 450 then ask for 1300 363 992 Fax: +61 29284 9666 Email: enquiries@ocic.gov.au.
A summarized copy of the clinic’s privacy policy is available on request.
We are committed to providing a high standard of care and compassion, please feel free to talk to our friendly staff if you require further information. We also have a patient feedback/suggestion sheet for you to fill in, this provides us with valuable information that helps with your healthcare, please be reminded that this form is totally anonymous. If you would like to fill this form in, we have it located on the reception desk.
General Practitioners and staff are aware of confidentiality requirements for all patient encounters and recognize that significant breaches of confidentiality may provide grounds for disciplinary action or dismissal.
If you would like your records sent to another doctor a signed request must be sent from that doctor before a record is released. You may access your record, however an administration fee of $27 is charged to cover costs. Copy of summary can be faxed without any charge . For further information please visit www.privacy.gov.au or Health Services Commissioner Tel: 8601-5200.
Medical Certificate
To request a medical certificate, please book an appointment with a GP or regular patients can use our online services. REQUEST MEDICAL CERTIFICATE
Do note that this service is only for current active patients of the clinic ( who have been seen in the last 18 months ) . All other patients who need a medical certificate will need to book an appointment with a GP by calling 9088 8177 or BOOK NOW
Repeat Prescriptions, Referrals, and Results?
Reception staff are unable to discuss the results of any tests on the telephone or at the reception desk. Patients are required to make an appointment.
To request a script for your medications, please book an appointment with a GP or use our online services REQUEST SCRIPT ONLINE
To request a new or updated referral, please book an appointment with a GP or use our online services REQUEST REFERRAL ONLINE
Telephone Calls
The doctors and nurse at the clinic will take calls immediately if the matter is urgent. Otherwise, all patients are required to book an appointment to discuss any clinical issues.
Telephone calls can be booked online BOOK NOW
Recalls & Reminders?
A recall and reminder system is in place to remind you of vaccinations, smears and other necessary medical checks. Please advice the Doctor if you do not wish to participate.
Cancellation/Confirmation Policy?
In order to respect each other’s time, we ask that you please make all efforts to keep your appointment with us. If you need to cancel or reschedule an appointment, please give us a call well in advance.
The clinic will charge a $30 fee if there have been 3 missed appointments over 12 months or you cancel your appointment with less than 2 hours notice.
Clinic Hours?
Monday : 9:00am – 8:00pm
Tuesday – Friday : 9:00am – 6:00pm
Weekend : Open Saturdays 9:30am – 1:30pm )
Emergencies: Any emergencies will be attended to as quickly as possible.
After Hours Care
For after hours medical care, you can request an after hours, bulk-billed doctor home visit by calling 13SICK (13 74 25) from 6pm weekdays, 12 noon Saturday, all day Sunday and public holidays. 13SICK does not treat requests for routine medical care. All routine medical treatment, such as prescription repeats, immunisations, referrals, check ups or chronic disease management, should be handled by your usual GP.
13SICK is not a service for medical emergencies.
For medical emergencies at any hour, please telephone 000 or go to your nearest hospital Emergency Department.
After your home visit, 13SICK Doctors send a medical report through to the patient’s nominated GP, so they are kept in the loop.
This is important to maintain continuity of care, because your family GP knows your medical history, and is the best person to manage the ongoing health of you and your family.
Other Services :
Mooroolbark Medical Deputising Service
Phone: 8720 5250
108 Brice Ave Mooroolbark 3138
Hours Mon – Fri 6pm – 12am Sat 12pm – 12am Sun 8am -12am
Upper Ferntree Gully
Co located at The Angliss Hospital Rehabilitation Centre, Corner Edward & Talaskia Rd
Saturday, Sunday and public holidays 1pm – 9pm
Tel: (03) 9764 6361
The nearest public emergency hospitals are:
Eastern Health Emergency Department
Incorporating: Maroondah, Angliss & Box Hill Hospitals Ph: 1300 342 255 (ask for Emergency Dept)
ANGLISS HOSPITAL……… Albert Street, Upper Ferntree Gully
MAROONDAH HOSPITAL…….. Davey Drive, Ringwood East
BOX HILL HOSPITAL…….. Arnold St, Box Hill
Billing Policy
Updated : Valid from 1st May 2025 onwards
All Doctors run their own consulting business but to keep it simple they have decide to have a uniform fee policy. There will be some variations between different doctors and the reception staff aim to advise you of this prior to your appointment.
All patients who do not have a healthcare card or pension card will pay $34 out of pocket fee for their consults
Single appointment ( upto 15 min ) $34
Double appointment (upto 25 min ) $40
Long appointment ( 25- 40 min ) $50
Afterhours ( before 9am & after 5 pm ) & Weekend out of pocket fee
Single appointment ( upto 15 min ) $45
Double appointment (upto 25 min ) $50
Long appointment ( 25- 40 min ) $55
Public Holidays
Single appointment ( upto 15 min ) $50
Double appointment (upto 25 min ) $55
Long appointment ( 25- 40 min ) $60
Bulk billing is only available :
Under 16 years of age – 9-5pm M-F only ( standard appointment slots only )
Healthcare card & pension card holders between 9-5pm Mon – Fri ( standard appointment slots only )
Covid & Flu vaccine appointments
Nurse appointments ( Vaccines exc Travel Vaccinations )
Skin Checks / Minor Surgery / Skin cancer Surgery / Dressings
Who is a Regular patients : Patients who have been seen at the practice within last 18 months .
Private out of pocket charges are applicable to ALL patients ( irrespective of HCC or Pension card ) for below appointments :
Urgent / on the day appointment slots ( after standard spots are booked out )
Weekend clinics
Weekday Clinics: Before 9 am & after 5 PM
ALL New patients ( first visit )
PLEASE DO NOT ASK TO BE BULK BILLED and follow above policies.
The Doctors thank you for your understanding and aim to continue delivering a good quality standard of care.
If required, Transfer of records to a practice/Doctor of your liking can be organised for $27 inc GST charges applicable for postage & Disc etc )
Cancellation/Confirmation Policy : In order to respect each other’s time, we ask that you please make all efforts to keep your appointment with us.
If you need to cancel or reschedule an appointment, please give us a call well in advance. A standard appointment is 10 minutes. The clinic will charge a $34 fee if there have been 3 missed standard appointments over 12 months. ( Long appointment of 20 minutes is considered as 2 standard appointments)
New patients : $34 DNA fee if they do not attend their appointment
Medicare Rebate information:
Patient Medicare rebate for general practice was frozen from 2014 until 2018 and the most recent increase was below the consumer price index. The costs of running clinics continue to rise, and your Medicare Rebate now only represents approx. half of the full cost of your GP care. To keep the clinic running and offer you a good service, all doctors have introduced charges & expect you to pay in full at the time of consult. Please do not ask to be bulkbilled.
If you have any concerns regarding your Medicare Rebate it would be beneficial for everyone if you could please raise this with your local Federal Member of Parliament.
Appointments?
We encourage our patients to make appointments whenever possible. We welcome Walk ins but patients with appointments will be seen first. Please note that while every effort is made to see patients at the appointed time, urgent cases will be seen as a priority and thus delays may occur. The reception staff will endeavor to keep you informed of any delays. If you cannot make it to your appointment on time, it would greatly be appreciated if you could contact our friendly reception team to let them know.
If it is an emergency or you are feeling very unwell, please advise reception for you to be assessed urgently.
Online Bookings : We now have an online booking facility for your convenience, just click on the link on the home page. BOOK ONLINE
Longer Consultations : Patients are advised that long consultations are available at Mount Evelyn Medical Clinic for multiple or complex medical issues. A standard consultation is approximately 10/15 minutes dependant on the doctor . If you may require a longer consultation please advise reception staff at the time of booking the appointment.
Urgent Appointments / on the day appointment slots ) : We have some slots for same day urgent appointments with different GPs available on daily basis. All on the day / urgent appointment slots incur a $34 out of pocket fee (irrespective of HCC/pension card status). These can be booked online. BOOK ONLINE
Interpreter services : If a patient requires an interpreter, please notify the clinic in advance so that we can organize for an interpreter to be present at the time of consultation. Please note, there will be a fee for this service.
Why Us?
Well qualified doctors offering quality family physician services from 2 sites : Mt evelyn & Lilydale
Warm welcoming reception staff & doctors
Fully accredited clinics conforming to RACGP & GPA standards
Is a referral required ?
No referral is required. Dr Geoff Catton is a General Practitioner with interest in Laser Therapy.
Will I feel anything ?
Patients may feel a slight tingling or warmth or nothing during the treatment.
What are the costs ?
The initial consultation with Dr Geoff Catton requires up to 20 minutes The fee for an initial consultation is approx. $133.00. This includes a Medicare rebate for the GP consultation of $82.90, the out-of-pocket cost being $50.
For each treatment visit a varied fee of $129 – $ 169 applies. This includes a Medicare rebate for the GP consultation of $82.90, the out-of-pocket cost (gap fee) being $45 – $85.
A $15.00 surcharge applies to appointments after 5pm.
Fees are subject to change and will be confirmed at the time of booking. No Bulk Billing available
Number of treatments required and Is this permanent?
The benefits of Low-Level Laser Therapy (LLLT), also known as Photobiomodulation Therapy (PBMT), are cumulative. Most patients need 6–12 sessions to achieve meaningful improvement or longer-lasting relief.
The exact number of treatments depends on the severity and nature of the condition. After assessing your condition, your doctor will advise on how PBMT may help you and recommend an individualised treatment plan.
Beyond reducing pain and inflammation, LLLT supports the body’s natural healing processes, helping tissues and wounds recover more efficiently. Importantly, it may also improve tissue resilience, making them less prone to future injury.
Are there any contraindications?
LLLT/PBMT is FDA-cleared and widely used worldwide. It is:
Non-invasive (no needles, no surgery)
Painless (most patients feel gentle warmth, if anything)
Safe with no long-term side effects reported over more than 30 years of use
The only safety precaution is to avoid shining the laser directly into the eyes & pregnancy
Are there any side effects?
Low-Level Laser Therapy (LLLT) has been recognised as safe by the FDA, with the only precaution being to avoid direct exposure to the eyes.
For over 30 years, LLLT has been widely accepted in countries such as the USA, Canada, Brazil, across Europe, Scandinavia, Russia, and Japan. During this time, there have been no reports of long-term harmful effects. The therapy is considered non-invasive, painless, and safe.
Unlike other forms of radiation, LLLT is non-toxic, non-thermal, and supports tissue health rather than damaging it. Research shows that it can accelerate healing, reduce muscle fatigue and damage, and lessen delayed onset muscle soreness.
Adverse effects are uncommon. Occasionally, patients may notice a mild ache or discomfort following treatment. This is usually due to temporary reactivation of the body’s inflammatory response and generally resolves within 24–48 hours.
Is there scientific evidence?
Yes. Multiple systematic reviews and clinical trials support the use of LLLT/PBMT for reducing pain and improving function in conditions such as osteoarthritis, chronic low back pain, and tendon injuries.
The Cochrane Library and other peer-reviewed journals have published evidence showing modest but significant benefits.
The World Association for Photobiomodulation Therapy recognises it as a safe and effective modality when applied correctly.
Why choose us for your sleep apnea treatment?
⇒ Clinically Proven, Safe, Non-Surgical Treatment.
⇒ Painless, quick, no downtime.
⇒ Latest advanced technology used
⇒ We provide honest advice with professional and friendly service.
⇒ Locally owned with competitive prices.
⇒ 80% Success Rate.
⇒ Zip pay available.
How much does it cost?
The price for one session if paid individually is $499. For three sessions paid together the cost is $1349
We also offer zipPay where you can sign up for an account. ZipPay allows you to apply for up to $1000 credit with no interest on payments, making sleep apnea laser treatments more affordable for everyone.
How many sessions will I need?
Patients require three or sometimes four sessions on average to stop their sleep apnea completely depending on the severity of their condition. However, a follow up is required every two years .
What happens before, during and after treatment?
Before Treatment:
There is an initial 30-minute free assessment with a doctor where he will assess your symptoms & recommended some lifestyle changes depending on health and lifestyle which may reduce sleep neap.
During Treatment:
The treatment will take approximately 20 minutes. You do not need to prepare anything before the session but if you have been keeping a sleep diary or sleeping log then please bring this with you. You will feel only a mild heating sensation.
After treatment:
After the session, you can simply continue on with your day, including driving to work. There is no recovery time you simply walk in and out the same day.
What about risks or side effects?
There are no risks with this treatment as it simply stimulates the production of new collagen at the back of the throat via controlled and targeted heat. The only side effect some people experience is a mild sore throat, which goes away quickly after taking over-the-counter pain relief medication (such as paracetamol)or goes away by itself after one to three days.
No drugs, no needles, no downtime – is a very convenient procedure.
Is there any recovery period following treatment?
No. Unlike surgical procedures, there is absolutely no recovery period following a laser treatment. You’ll be able to talk, eat, drink and even drive or exercise immediately after treatment.
How does it work?
The Erbium:Yag laser (Cryomed) heats and damages the collagen in a controlled manner, causing the tissue to contract and tighten, which significantly decreases the severity of snoring and in some cases, stops it altogether for a period of time. Full results may take several (3-6) months after the treatment series to plateau, because it takes the body time to rebuild and regenerate the collagen. As our bodies continue to age, the skin’s collagen slowly degrades over time. This is why touch up laser treatments are recommended to maintain the best results. How many and how often touch-ups are required will vary greatly from person to person and depend on factors like age, genetics and lifestyle.
Who will benefit most from this treatment:
Healthy BMI (body weight) and a healthy lifestyle – No heavy alcohol consumption or smoking – No severe sleep apnea (disorder which interrupts breathing while sleeping)
Procedure:
The treatment does not require any anesthesia or numbing, takes less than 30 minutes and is painless for most people. Patients will feel a mild, warm, tingling sensation during the treatment and may experience a slightly dry throat or “tickle” in their throat for up to a few days post-treatment.
Treatment Protocol:
The protocol for snoring is 3 separate laser treatments, performed over a 10-12 weeks period. Touch up treatments may be required every few years.
