Billing Policy
All Doctors run their own consulting business but to keep it simple they have decide to have a uniform fee policy. There will be some variations between different doctors and the reception staff aim to advise you of this prior to your appointment.

Please note that all Doctors are not accepting any new Bulk Billed patients from1st Jan 2023. Existing patients with HCC or pension card will still be bulk billed as below :
All patients who do not have a healthcare card or pension card will pay $30 out of pocket fee for their consults

Bulk billing is only available for:
Under 12 years of age - 9-5pm M-F only ( standard appointment slots only )
Healthcare card & pension card holders between 9-5pm Mon – Fri ( standard appointment slots only )
Covid & Flu vaccine appointments
Nurse appointments ( Vaccines exc Travel Vaccinations )

Private out of pocket charges are applicable to ALL patients ( irrespective of HCC or Pension card ) for below appointments :
Weekend clinics ; Before 9 am & after 5 PM
Urgent / on the day appointment slots
ALL New patients joining after 1st Jan 2023 (irrespective of pension care or HCC status on an ongoing basis )

PLEASE DO NOT ASK TO BE BULK BILLED and follow above policies.

The Doctors thank you for your understanding and aim to continue delivering a good quality standard of care.

If required, Transfer of records to a practice/Doctor of your liking can be organised for $22 inc GST charges applicable for postage & Disc etc )

Cancellation/Confirmation Policy : In order to respect each other’s time, we ask that you please make all efforts to keep your appointment with us.
If you need to cancel or reschedule an appointment, please give us a call well in advance. A standard appointment is 10 minutes. The clinic will charge a $30 fee if there have been 3 missed standard appointments over 12 months. ( Long appointment of 20 minutes is considered as 2 standard appointments)
New patients : $30 DNA fee if they do not attend their appointment

Medicare Rebate information:
Patient Medicare rebate for general practice was frozen from 2014 until 2018 and the most recent increase was below the consumer price index. The costs of running clinics continue to rise, and your Medicare Rebate now only represents approx. half of the full cost of your GP care. To keep the clinic running and offer you a good service, all doctors have introduced charges & expect you to pay in full at the time of consult.
Please do not ask to be bulkbilled.
If you have any concerns regarding your Medicare Rebate it would be beneficial for everyone if you could please raise this with your local Federal Member of Parliament.

We provide

  • General Practice
  • Skin Checks & Minor Surgery
  • Cosmetic & Laser Treatments
  • Vaccinations
  • Allied Health Professionals

Practice Hours

Monday : 9:00 am – 5:00 pm
Tuesday : 8:00 am – 6:00 pm
Wednesday : 9:00 am – 5:00 pm
Thursday : 8:00 am – 6:00 pm
Friday : 9:00 am – 5:00 pm
Saturday – 10:am - 3:00 pm
Sunday : closed

Our Location

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We have relocated to 104-108 Main Street Lilydale ( 2 doors down from previous location )